Yes! Our app allows you to schedule trips and services in advance, ensuring that you have a provider available exactly when you need one.

KnectGo is launching its mobility platform in phases. Available now: short-distance rides (on-demand) and scheduled trips, including airport transfers (depending on your location). Coming soon: Deliveries, Tow Truck, Roadside Assistance, and Personal Care. Availability varies by city and country.

We accept various forms of payment, including credit/debit cards registered in the app, digital wallets, and cash (depending on availability in your area).

Your safety is our priority. All of our drivers and service providers go through a strict verification process. In addition, our app has safety features such as real-time trip tracking, route sharing, and an emergency button.

Our goal is to welcome all travelers to the best of our ability. Whether you have reduced mobility, a visual impairment, a hearing impairment, are traveling with a service animal or a mobility aid, or require additional assistance from the driver, we will do everything possible to meet your needs and make your journey as comfortable as possible. The range of services we can offer varies worldwide, depending on local regulations and the characteristics of the vehicles available in each region. For bookings with special requirements, please write your request in the “Special Requests / Notes for the Driver” field at the time of booking. If you are traveling with a mobility aid, please be sure to include its dimensions as well, especially for larger items such as foldable wheelchairs, so the driver can ensure it fits in the vehicle’s trunk. Please note that we are generally unable to transport rigid-frame wheelchairs. We also recommend making your reservation at least 24 hours prior to your trip.

This field is used to share the information necessary for your trip or to make additional requests for your service. Please add this information in English. If you are traveling with a mobility aid, please inform us in this section so that we can better accommodate you. Be sure to include its size, especially for larger items such as foldable wheelchairs, so that we can ensure it will fit in the vehicle’s trunk. You may also enter any other relevant information for your trip, for example, “Please wait in front of the house” or “The house entrance is on the next street.” If you know in advance that additional stops will be required during the journey, please write a special request so that your driver can be prepared. Waiting time or additional distance may always result in extra charges. Requests are processed depending on capacity and availability. The following requests are not possible: Specific vehicles / models / colors A specific driver Guaranteed Wi-Fi in the vehicle

If you or the guest for whom you are booking leave an item in the vehicle after the trip, the driver can contact the guest directly to arrange for its return, or they can call KnectGo Mobility for assistance. If you have not yet been contacted regarding your lost item, please provide us with the details of your trip and the lost item by calling us or using the online chat, so that we can do everything possible to recover your belongings.

We are rolling out services gradually. If a service is not available in your city yet, you may see it as “Coming soon” in the app.