TERMS AND CONDITIONS OF USE ‒ KNECTGO BRAZIL (CLIENTS)
Last updated: April 21, 2026
Version: Legal basis adapted for Brazil ‒ Clients
1. PLATFORM AND PROVIDER IDENTIFICATION
These Terms and Conditions of Use govern the access to and use of the KnectGo
platform, including through the mobile application, website, administrative panels,
APIs, integrated digital channels, and other technological interfaces made available to
the User in Brazil.
For the purposes of these Terms, the platform is provided by:
KnectGo LTDA Rua Paulo Renzi 178 Cidade Miguel Badra Suzano ‒ SP CEP 08690-065
Contact e-mail: legal@knectgo.com.br
KnectGo acts as a technological platform for intermediation, organization, provision,
and digital management of service requests, and may directly operate certain
commercial, technological, operational, financial, and support flows related to the
services offered on the platform, without prejudice to the role of partner drivers, third
party providers, partner companies, local operators, and other agents linked to the
KnectGo ecosystem.
By creating an account, accessing, browsing, contracting, requesting, or using any
functionality of KnectGo, the User declares to have read, understood, and fully
accepted these Terms.
2. OBJECT OF THE TERMS
KnectGo provides a digital platform for the request, scheduling, intermediation,
management, monitoring, and eventual payment of services offered in the KnectGo
ecosystem, including, according to local and operational availability:
private individual passenger transport;
immediate and scheduled rides;
urban, executive, corporate, and airport transfers;
services for third parties indicated by the User;
delivery and collection of permitted items;
vehicle and support services, when available on the platform;
other mobility, convenience, and assistance solutions eventually integrated into
the application.
The availability of each service may vary by city, region, vehicle category, time,
operational partner, legal requirements, local rules, driver availability, and technical
conditions of the platform.
3. NATURE OF THE LEGAL RELATIONSHIP
KnectGo is a technology-based platform that organizes the digital environment for
offering, requesting, operational management, communication, pricing, routing,
billing, payment processing, support, and security related to the services available in
the application.
Depending on the nature of the operation performed, KnectGo may act:
I. as a mere technological intermediary between the User and the partner driver/provider;
II. as an organizer of the contracting and digital experience of the service;
III. as a facilitator of billing, pre-authorization, processing, retention, chargeback,
payment transfer, or payment reconciliation;
IV. as a manager of support, fraud prevention, account security, usage rules, quality, and platform integrity.
The extent of KnectGo’s role may vary depending on the contracted service, payment
method, city, operational partner, and the applicable operational model. It is
important to emphasize that partner drivers are independent professionals, and
there is no employment, corporate, representative, or subordinate relationship
between KnectGo and such providers. KnectGo does not guarantee an absolute
standard of behavior, identical execution among drivers, or specific individual
conditions of the vehicle beyond the selected category.
4. ACCEPTANCE, CAPACITY, AND ELIGIBILITY
The use of KnectGo is permitted only to persons with civil capacity to contract under
Brazilian law.
By using the platform, the User declares and warrants that:
they have the legal capacity to accept these Terms;
they will provide true, updated, and complete data;
they will use the platform only for lawful purposes;
they will not use a false identity, third-party data without authorization, or
fraudulent means;
they will respect these Terms, applicable law, public order, good customs, and
third-party rights.
The creation of an account by minors under 18 is not permitted unless there is a
specific express policy from KnectGo to the contrary. Even when the service is
requested for the benefit of a third party, the account holder will remain fully
responsible for the request, the information provided, the behavior of the beneficiary
passenger, and the obligations arising from the use of the platform.
5. REGISTRATION, ACCOUNT, AND SECURITY
To use KnectGo, the User must create an account by providing the information
requested by the platform, including, where applicable, name, phone number, e-mail,
password, document, location, payment data, and other information necessary for the
provision of the service, operational security, fraud prevention, and compliance with
legal obligations.
The User is responsible for:
keeping their data correct and updated;
maintaining the confidentiality of their password, codes, and credentials;
preventing unauthorized access to their account by third parties;
immediately notifying KnectGo in case of suspected unauthorized use, fraud,
device theft, account violation, or credential compromise.The account is personal and non-transferable, unless the platform allows specific
functionalities for requesting on behalf of a third party, corporate profiles,
dependents, or other expressly authorized structures.
KnectGo may request additional identity validations, authentication, photo,
document, biometrics, code confirmation, e-mail verification, phone verification, or
other security mechanisms whenever it deems necessary.
6. REQUESTING SERVICES FOR THIRD PARTIES
When the functionality is available, the User may request a specific service on behalf of
a third party.
In this case:
the User must correctly inform the data of the beneficiary passenger, when
requested;
the account holder will remain responsible for the order, payment, accuracy of
the information, and compliance with these Terms;
KnectGo and the driver may contact the account holder and/or the third-party
beneficiary for operational and security purposes;
the third-party beneficiary must also respect the applicable security, conduct,
and usage rules.
KnectGo may refuse, limit, or cancel requests for third parties when it identifies
registration inconsistencies, operational risk, security risk, signs of fraud, or the
impossibility of safely executing the service.
7. RULES REGARDING MINORS
By default, KnectGo may require that minors be accompanied by a legal guardian of
legal age and full capacity during the service, unless a specific local policy of KnectGo
authorizes a different scenario, in accordance with applicable law, operational rules,
and security requirements.
The partner driver may refuse boarding when:there is reasonable doubt about the passenger’s age;
the minor is unaccompanied in a situation not authorized by KnectGo’s current
policy;
there are no adequate safety conditions for transport;
there is non-compliance with applicable legal or operational requirements.
The account holder and/or legal guardian assumes full responsibility for the
information provided and for compliance with the rules applicable to the transport of
minors.
8. SERVICES, CATEGORIES, AND AVAILABILITY
KnectGo may offer different categories of service, vehicles, comfort standards, service
modalities, luggage options, special transfers, executive services, reserved services,
deliveries, and other functionalities, according to the operational structure of each
location.
The descriptions of categories, capacities, internal space, estimated luggage, comfort,
vehicle features, driver profile, and service characteristics are for informational
purposes and may undergo reasonable variations depending on the vehicle actually
allocated, local availability, necessary operational substitution, fleet update, or
circumstantial limitations.
9. ORDER FORMATION AND SERVICE EXECUTION
By confirming a request in the application, the User declares their intention to contract
the displayed service, observing the conditions informed at the time of the request,
including route estimates, category, service mode, operational information, payment
method, and other relevant elements.
KnectGo, as an intermediation platform, does not guarantee, under any
circumstances, the immediate or future availability of drivers, the automatic
acceptance of requests by partners, the exact arrival time, or the full execution of the
service according to the initial forecast. The confirmation of the order does not, by
itself, ensure the completion of the service, as execution may depend on dynamicoperational factors, such as actual driver availability, location, connectivity, security,
traffic conditions, service area, external conditions, and internal validations.
KnectGo may forward, redistribute, re-offer, reschedule, or refuse requests for
technical, operational, legal, or security reasons. Due to the nature of the
intermediation and the operational factors involved, KnectGo will not be liable for
losses arising from the non-execution or partial execution of the service, except in
cases expressly provided by law.
10. PRICES, ESTIMATES, AND PAYMENTS
The values displayed in the application may correspond, as the case may be, to:
estimated price;
dynamic price;
fixed price;
price per route, category, distance, time, region, or operational window;
price with authorized operational additions;
promotional, corporate, contractual, or customized price.
The User acknowledges that certain values presented before contracting may be
estimates, subject to confirmation, update, or adjustment according to effective
operational factors, such as the actual route taken, waiting time, tolls, stops,
destination changes, route changes, additional requests, unavailability, local
requirements, or external events.
KnectGo may use third-party payment processors, digital wallets, gateways, sub
acquirers, electronic means, pre-authorizations, temporary holds, anti-fraud
validations, and equivalent mechanisms.
The User authorizes KnectGo, as the case may be, to perform:
pre-authorization of a value on the registered payment method;
full or partial billing;
supplementary billing for differences actually due;refunds, cancellations, reversals, or adjustments resulting from material error,
fraud, duplication, operational failure, or legal determination.
KnectGo is not responsible for unavailability, refusal, blocking, limits, additional
charges, authentication requirements, or failures attributable to the financial
institution, card issuer, brand, bank, digital wallet, or payment processor.
11. OFF-PLATFORM PAYMENT, USER RESPONSIBILITY, AND RECORDS
In certain operational modalities, KnectGo may permit or tolerate, according to the
applicable flow, that payment be made directly to the driver or provider.
In such cases, the User remains obligated to pay the full amount due for the service
actually rendered, without prejudice to internal verifications, control mechanisms,
operational ride registration, and other platform rules.
KnectGo may maintain digital records, operational logs, geolocation data, request
history, communications, electronic receipts, and other evidence capable of proving
the existence of the request, its execution, and its essential elements. The User
acknowledges and agrees that these electronic records of KnectGo, including system
logs, geolocation, ride history, and communications, constitute valid proof and
legitimate evidence, and may be used for billing purposes, dispute resolution, and in
administrative or judicial proceedings. In case of conflict between information
displayed in the application and User interpretations, the information recorded in
KnectGo’s systems will prevail.
12. CANCELLATION POLICY AND PENALTIES
Specific rules for cancellation, no-show, absence, operational refunds, tolerance
windows, waiting time, fees, contractual penalties, penalties for damages, cleaning,
misuse, fraud, non-compliance with operational rules, and other financial
consequences may be set forth in a specific policy, complementary document,
operational table, contracting screen, in-app notice, or other binding communication
from KnectGo.
Without prejudice to the above, the following general rules apply:
12.1 Cancellation by the Client
12.1.1. The Client may cancel the trip free of charge provided that the cancellation is
made at least 3 (three) hours before the scheduled start time of the trip.
12.1.2. Cancellations made less than 3 (three) hours before the scheduled pickup time
will be considered a late cancellation, being automatically equated to a no-show,
implying the full charge of the trip value.
12.1.3. Cancellation must be made exclusively through the official channels provided
by KnectGo, including, but not limited to, the application, website, or service channels
indicated at the time of booking.
12.1.4. Certain service categories, promotional conditions, or specific bookings may be
subject to different cancellation rules, provided that the Client is informed in advance
before confirming the booking.
12.2 Payment and Collection Conditions
12.2.1. The Client may choose to:
(i) full advance payment through the application; or (ii) partial payment, with 20%
advance via application and 80% directly to the driver.
12.3 Late Cancellation or No-Show
12.3.1. In case of late cancellation or no-show:
(i) the amount paid in advance (20% or 100%) will not be refunded; (ii) if payment has
not been made in full, the remaining amount (80%) will be considered immediately
due.
12.3.2. KnectGo may, at its discretion:
(i) automatically charge the registered payment method; (ii) issue an invoice to the
Client for payment of the outstanding amount.
12.3.3. Non-payment may result in:
(i) suspension or blocking of the Client’s account; (ii) restriction of access to new
services; (iii) adoption of applicable administrative, extrajudicial, and/or judicialmeasures.
12.4 No-Show
12.4.1. A no-show will be considered when the Client:
(i) is not present at the pickup location after the applicable free waiting period; (ii)
cannot be contacted through the means informed at the time of booking; (iii) is not in
a condition to start the trip at the agreed time.
12.4.2. In these situations, the trip will be considered fully due for billing purposes,
regardless of its actual performance.
12.4.3. After the applicable waiting period, the driver may terminate the service and
leave the pickup location, characterizing a no-show.
12.5 Waiting Time
12.5.1 Airports
12.5.1.1. For airport pickups, a free waiting period of up to 90 (ninety) minutes will be
granted, counted from the actual flight arrival time, provided that the Client has
correctly provided the flight details at the time of booking.
12.5.1.2. If the Client provides complete and correct information (e.g., flight number),
the pickup time may be automatically adjusted according to the actual arrival.
12.5.1.3. The absence of correct information may prevent flight monitoring, in which
case the general waiting time rules will apply.
12.5.2 Flexibility in case of flight delay
12.5.2.1. In case of proven flight delay, KnectGo may, at its sole discretion and
according to operational feasibility:
(i) adjust the pickup time without immediate application of penalties; (ii) extend the
waiting time without additional cost, in whole or in part; (iii) reorganize the service
provision, including eventual rescheduling or driver substitution.
12.5.2.2. The application of the above measures will depend on:(i) driver availability; (ii) the advance notice and quality of information provided by the
Client; (iii) operational conditions at the time of service.
12.5.2.3. If the delay makes the execution of the originally contracted service
unfeasible, KnectGo may propose reasonable alternatives to the Client, without
guaranteeing the full maintenance of the initial booking conditions.
12.5.3 Other Locations
12.5.3.1. For pickups at other locations, including, but not limited to:
train stations
hotels
residences
chalets
a free waiting period of up to 30 (thirty) minutes will be granted, counted from the
scheduled time.
12.5.4 Additional time and charges
12.5.4.1. After the free waiting period, an additional fee of R$ 50.00 (fifty reais) may be
charged for each additional period of 30 (thirty) minutes.
12.5.4.2. Any fraction of additional time will be considered a full period for billing
purposes.
12.5.4.3. The driver may, at their discretion and according to operational availability,
wait for the Client after the free period.
12.6 Responsibility for Information
12.6.1. The Client is responsible for providing correct, complete, and updated
information, including pickup location, time, contacts, and arrival data (when
applicable).
12.6.2. Incorrect, incomplete, or missing information may:
(i) prevent the correct execution of the service; (ii) make arrival monitoring unfeasible;
(iii) impact waiting time and eventual refunds; (iv) subject the booking to the generalcancellation and no-show rules.
12.7 Driver No-Show
In case of the driver’s no-show at the confirmed location and time, without valid
justification or adequate prior communication, KnectGo may, upon operational
analysis of the case, adopt corrective and compensatory measures for the User.
In such cases, the User may be entitled to a full refund of any amounts paid for the
unperformed ride.
Additionally, KnectGo may grant, at its sole discretion, a promotional credit (voucher)
corresponding to up to 40% (forty percent) of the estimated or contracted value of the
trip, for future and exclusive use on the platform, not convertible into cash, as a
form of compensation for the unavailability of the service.
The granting of credit does not constitute an automatic obligation and must be
analyzed according to the specific circumstances of the occurrence, including
recurrence, impact on the User, and available operational evidence.
KnectGo may also adopt internal measures regarding the responsible driver, including
warning, suspension, or exclusion from the platform, according to the severity and
recurrence of the conduct.
12.8 Partial Service Execution
If the service is started and not completed for reasons not attributable to KnectGo, the
User may be charged proportionally or in full, depending on the nature of the
interruption.
In what is not regulated above, these Terms, objective good faith, current legislation,
and the platform’s operational rules will remain applicable.
13. WAITING TIME AND APPEARANCE
Services requested through KnectGo may be subject to rules of appearance, tolerance
window, maximum waiting time, and contact procedures, according to the service
modality, city, category, airport, station, pickup point, nature of the ride, and current
operational rules.The User must be ready for boarding, accessible through the informed channels, and
able to start the service at the agreed location and time.
The User’s unavailability, absence from the informed location, inability to be located,
impossibility of contact, provision of incorrect information, or significant delay of the
passenger may impact the execution of the service, without prejudice to the
consequences provided in a specific policy.
14. BOARDING, CONDUCT, AND SAFETY RULES
It is the obligation of the User, the beneficiary passenger, and any companion to:
act with urbanity, respect, good faith, and cooperation;
comply with traffic, safety, and public order legislation applicable to the
passenger;
use a seat belt whenever required by law and vehicle conditions;
observe rules related to the transport of children, luggage, animals, special
objects and items;
not engage in offensive, illicit, violent, discriminatory, threatening, or unsafe acts;
not carry or transport materials, substances, or objects prohibited by law or
incompatible with the nature of the service;
not cause damage to the vehicle, driver, platform, or third parties.
The driver and/or KnectGo may refuse, interrupt, terminate, or not start the trip
whenever there is a reasonable safety reason, risk to physical integrity, non
compliance with the law, suspicion of fraud, refusal to comply with a legal
requirement, abusive behavior, absence of adequate conditions for transport, or other
just operational cause.
15. SEAT BELT, CHILDREN, AND RESTRAINT DEVICES
The use of seat belts is mandatory whenever required by Brazilian law and applicable
traffic regulations.
Child transport must comply with current legislation, including the use of appropriate
seats, restraint devices, rear seats, age group, weight, height, and other applicableregulatory requirements.
Absence of the mandatory device, when necessary, may prevent the start of the trip,
for safety and legal compliance reasons.
16. ANIMALS
Animal transport may be permitted only when:
the service modality allows such option;
the User previously informs this condition in the appropriate field of the
platform, when available;
adequate sanitary, safety, containment, and accommodation conditions are
observed;
there is no legal, regulatory, operational impediment, or safety reason.
Animals without adequate conditioning, with safety risk, without prior information
when required, or in disagreement with KnectGo’s rules, may justify the refusal of
service.
The above rules do not exclude rights legally assured to people with disabilities or
cases of transport protected by specific legislation.
17. LUGGAGE, OBJECTS, AND ITEMS TRANSPORTED
The User is responsible for verifying that the chosen category is compatible with the
number of passengers, the volume of luggage, special items, and the conditions of the
route.
KnectGo and the driver may refuse boarding or service execution if the quantity,
dimensions, nature, conditioning, or risk of the items are incompatible with the
vehicle, the safety of the trip, or applicable legislation.
It is prohibited to transport, through KnectGo, illicit, dangerous, explosive, flammable,
contaminating items, weapons in disagreement with the law, unauthorized valuables,
prohibited materials, inadequately packaged perishable products, or any item whose
circulation is prohibited or improper.
18. DELIVERIES AND THIRD-PARTY ITEMS
When the platform provides delivery, collection, or transport services for objects, the
User declares that the item forwarded is lawful, correctly described, adequately
packaged, and compatible with the contracted modality.
KnectGo may refuse, cancel, interrupt, inspect documentarily, or report to the
competent authorities any requests involving suspicion of illegality, fraud, risk to
security, legal non-compliance, or misuse of the platform.
19. COMMUNICATIONS, NOTIFICATIONS, AND OPERATIONAL CONTACT
The User authorizes KnectGo to send operational, contractual, security,
authentication, support, billing, verification, authorized marketing, terms updates,
and other relevant information via email, SMS, call, push notification, WhatsApp, or
other compatible means.
The User is responsible for keeping their contact channels valid and accessible.
20. CONTENT, REVIEWS, AND FEEDBACK
KnectGo may allow reviews, ratings, comments, feedback, service reports, images,
messages, and other content submitted by the User.
The User declares that any content provided by them:
does not violate law, third-party rights, or these Terms;
does not contain defamation, insult, discrimination, threat, harassment, obscene
or illicit content;
may be used by KnectGo, non-exclusively, free of charge, and for the necessary
period, for platform operation, quality analysis, dispute resolution, fraud
prevention, service improvement, training, auditing, and legitimate purposes
related to the service.
21. PROHIBITED USE AND FRAUD
It is prohibited for the User to:
use false identity or third-party document without authorization;
create an account by automated or fraudulent means;
practice fraud, undue chargeback, promotional abuse, voucher manipulation, or
abusive use of coupons;
request services for illicit purposes;
harass, discriminate, threaten, or assault drivers, attendants, partners, or third
parties;
damage vehicle, equipment, application, brand, or digital infrastructure;
use the platform for purposes other than those authorized;
attempt to circumvent security, authentication, pricing, traceability, geolocation,
or billing rules;
use the KnectGo brand without authorization;
copy, reproduce, scrape, mine, or exploit data, interface, software, or content of
the platform without express authorization.
Misuse of the platform will be considered, subjecting the User to applicable measures,
payment dispute after service use without legitimate justification, attempt to obtain
undue advantage, or fraudulent use of payment methods. In these cases, KnectGo may
judicially or extrajudicially collect due amounts, block or terminate the User’s account,
and adopt applicable legal measures.
22. ACCOUNT SUSPENSION, BLOCKING, AND TERMINATION
KnectGo may, at any time and according to the severity of the case, adopt measures
such as reinforced monitoring, functionality limitation, preventive blocking,
temporary suspension, or definitive account termination when there is evidence or
confirmation of:
fraud or attempted fraud;misuse of the platform;
violation of these Terms;
risk to the safety of people or property;
relevant default;
violation of law or order of competent authority;
behavior incompatible with the integrity of the KnectGo operation.
Whenever legally and operationally possible, KnectGo may inform the User about the
measure adopted. In serious, urgent, security, fraud, legal determination, or
immediate risk cases, the measure may be applied without prior notice.
23. PRIVACY, PERSONAL DATA, AND GEOLOCATION
The processing of personal data related to the use of KnectGo will comply with
applicable legislation, especially the General Data Protection Law (LGPD), the Internet
Civil Framework, and the platform’s Privacy Policy.
The use of KnectGo may involve processing data such as:
registration identification;
contact data;
real-time or approximate geolocation;
ride and request history;
device, connection, and log data;
payment and anti-fraud data;
communications with support;
reviews, incidents, and occurrences.
Such data may be processed for contract execution, compliance with legal or
regulatory obligations, regular exercise of rights, credit protection, fraud prevention,
security, health and life protection, legitimate interest, user protection, and other
admitted legal bases.
For questions related to the processing of personal data, exercise of data subject rights, or requests provided by applicable law, the User may contact: privacy@knectgo.com.br
24. PLATFORM AVAILABILITY, TECHNOLOGICAL LIMITS, AND EXTERNAL EVENTS
KnectGo will make reasonable efforts to keep the platform functional, secure, and
accessible, but does not guarantee uninterrupted availability, absence of failures, full
coverage in all locations, universal compatibility with all devices, or error-free
operation.
Unavailability, delays, failures, instabilities, geolocation errors, temporary
interruptions, maintenance, connection drops, third-party failures, force majeure
events, and technical limitations may occur that partially or fully affect the use of the
services. KnectGo will not be responsible for failures, delays, or impossibility of service
execution resulting from events beyond its reasonable control, including, but not
limited to: adverse weather conditions, traffic accidents, severe congestion, road
blocks, network, GPS or telecommunications failures, system unavailability, acts of
public authority, unforeseeable or unavoidable events.
25. USER RESPONSIBILITY FOR DAMAGES AND CLEANING
The User will be liable, in accordance with the law and applicable contractual
documents, for damages caused to KnectGo, the driver, the vehicle, third parties, the
platform, equipment, or the operational environment.
This includes, but is not limited to:
Damages and Dirt: Cases of excessive dirt, odors, deterioration, or physical
damage to the interior or exterior of the vehicle. KnectGo may pass on to the User
the costs of professional cleaning or repair, upon proof.
Conduct: Violation of usage rules, abusive or aggressive conduct;
Prohibited Items: Improper transport of prohibited items or provision of false
information.
Specific financial consequences may be set forth in a specific policy, operational table,
complementary term, repair estimate, documentary evidence, or other suitable
instrument.
25.1. FORGOTTEN ITEMS
KnectGo and partner drivers do not assume any responsibility for objects, valuables,
or documents forgotten inside the vehicles. The User is solely responsible for their
belongings at the end of each trip. If an item is found and delivered to KnectGo, the
User may be charged for logistics and delivery costs for the return of the item.
26. INTELLECTUAL PROPERTY
All rights to the KnectGo platform, including software, code, interface, layout, texts,
trademarks, logos, trade names, databases, flows, functionalities, photographs,
videos, visual elements, and institutional materials, belong to KnectGo or its licensors.
Their use without prior express authorization is prohibited.
27. RIGHT OF WITHDRAWAL
When applicable to the consumer under Brazilian law, especially in hypotheses
compatible with article 49 of the Consumer Defense Code, the right of withdrawal may
be exercised within the legal period, observing the limitations arising from the nature
of the contracted service and its effective execution.
Services whose execution has already been fully initiated or completed, especially
when linked to a date, time, immediate operational availability, or already consumed
provision, may not be subject to withdrawal to the extent permitted by law and the
nature of the service.
The practical procedures for exercising consumer rights may be regulated in a specific
KnectGo policy or channel.
28. GUARANTEES AND CONSUMER RIGHTS
Nothing in these Terms removes rights guaranteed by Brazilian law to the consumer,
especially by the Consumer Defense Code.
KnectGo will seek to address complaints, incidents, failures, billing problems,
operational issues, and support requests within a reasonable time, according to thenature of the demand and the complexity of the case.
29. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, KnectGo will not be responsible
for indirect damages, lost profits, loss of opportunity, hypothetical damages, or
remote consequences that do not directly result from a proven violation attributable
to the platform. KnectGo will also not be responsible for facts exclusively attributable
to the User, the driver, third parties, authorities, financial institutions, external
providers, connectivity failures, fortuitous events, force majeure, or events beyond its
reasonable control.
Without prejudice to the above provisions, to the maximum extent permitted by
applicable law, KnectGo’s total liability for any damages directly related to the service
will be limited to the amount actually paid by the User for the respective contracting.
This limitation does not apply in cases of willful misconduct or when prohibited by
law.
Nothing in these Terms excludes liability that cannot be legally waived.
30. CHANGES TO THE TERMS
KnectGo may change these Terms at any time to reflect service evolution, legal
changes, operational adjustments, risk prevention, user experience improvement,
inclusion of new products, or regulatory adaptations.
The updated version will be made available on an official platform channel, with an
indication of its effective date.
Continued use of KnectGo after the new version comes into effect will represent
acceptance of the revised Terms, without prejudice to the User’s legally assured rights.
31. APPLICABLE LAW AND JURISDICTION
These Terms will be governed by the laws of the Federative Republic of Brazil.Without prejudice to the jurisdiction legally assured to the consumer, the jurisdiction
of the User’s consumer domicile is elected to resolve disputes arising from these
Terms, when such solution is required by applicable law. For non-consumer relations
or cases where the law allows a different election, the jurisdiction of Suzano/SP may
be competent, unless otherwise specifically provided.
32. SERVICE CHANNELS
Questions related to these Terms, support, requests, formal communications,
incidents, data subject rights, and other demands may be forwarded through
KnectGo’s official channels indicated on the platform.