TERMS AND CONDITIONS OF USE – CUSTOMERS
Last updated: 28.01.2026
PREAMBLE
Welcome to KnectGo Mobility! These Terms and Conditions of Use (“Terms”) govern your access to and use of the KnectGo Mobility platform (“Platform”), operated by Knectgo LTDA, CNPJ No. 64.751.297/0001-00. By registering or requesting a service, you (“Customer”) declare that you have read, understood, and fully agreed to all the clauses herein.
SECTION I - DEFINITIONS AND NATURE OF THE SERVICE
1. Definitions:
• Platform: The KnectGo Mobility software that functions as an online intermediary marketplace.
• Customer: You, the person who uses the Platform to hire transportation services.
• Partner: The independent driver or transportation company that offers its services.
2. Nature of the Platform Service:
• 2.1. The Platform is a technology company that acts exclusively as an INTERMEDIARY, connecting Customers to independent transportation Partners.
• 2.2. The Platform is NOT a transportation company. We do not own vehicles, we do not employ drivers, and we are not responsible for the execution, quality, or safety of the Transportation Service, which is the sole and exclusive responsibility of the Partner.
SECTION II - USE OF THE PLATFORM AND CUSTOMER RESPONSIBILITIES
3. User Registration and Account:
• 3.1. The Customer must register and maintain a personal account, providing accurate and up-to-date information.
• 3.2. The Customer is solely responsible for all activity that occurs on their account and agrees to maintain the security and confidentiality of their password.
4. User Conduct and Prohibited Activities
• 4.1. The Customer agrees to treat Partners with respect and not to cause damage to the vehicle. The Customer is responsible for cleaning or repair costs that exceed normal wear and tear.
• 4.2. The Customer agrees not to use the Platform or Transportation Service to:
◦ a) Transport materials that are illegal, dangerous, or prohibited by law;
◦ b) Request stops at locations that put the Partner at risk;
◦ c) Any illegal, discriminatory, or fraudulent purpose;
◦ d) Cause harm, harassment, or disturbance to any person.
• 4.3. Violation of these rules of conduct may result in the suspension or deactivation of the Customer's account.
SECTION III - PAYMENTS, FEES, AND CANCELLATION
5. Payment Structure:
• 5.1. Payment is divided as follows: 25% of the total amount is paid to the Platform at the time of booking (booking fee). The remaining 75% must be paid by the Customer directly to the Partner at the end of the service.
• 5.2. The Customer authorizes the Platform to charge the 25% to their registered payment method.
6. Customer Cancellation Policy:
• 6.1. If the cancellation occurs less than 24 hours before the scheduled time, the 25% booking fee will not be refunded.
• 6.2. Cancellations made more than 24 hours in advance may have the 25% fee refunded, at the Platform's discretion.
7. Cancellation by the Partner:
• 7.1. In case of cancellation by the Partner, the Platform will endeavor to find a replacement, but does not guarantee replacement.
• 7.2. If a replacement cannot be found, the Platform will refund the Customer the full 25% fee paid. The Platform will have no other liability or obligation to compensate the Customer.
SECTION IV - CONTENT, LIABILITY, AND LEGAL ISSUES
8. User-Generated Content
• By submitting any content to the Platform, such as reviews or comments (“User Content”), the Customer grants the Platform a worldwide, perpetual, irrevocable, and royalty-free license to use, copy, modify, and distribute such Content in connection with the operation and marketing of the Platform, without prior notice or compensation.
9. Platform Disclaimer and Limitation of Liability:
• 9.1. The Platform, as a mere intermediary, is not responsible for any acts, omissions, delays, accidents, or disputes arising from the relationship between the Customer and the Partner.
• 9.2. Lost Items: The Platform is not responsible for personal items left behind in Partners' vehicles. If an item is found, the Platform may facilitate contact for its return. A Return Fee may be charged to the Customer to compensate for the Partner's travel costs.
• 9.3. Limitation of Financial Liability: To the fullest extent permitted by law, the Platform's total liability to the Customer for any damages or claims arising from the use of the Platform shall not exceed, under any circumstances, the total amount paid by the Customer to the Platform (25% of the booking fee) in the last six (6) months prior to the event giving rise to the claim.
10. Indemnification: The Customer agrees to indemnify and hold harmless the Platform from any claims or expenses arising from their violation of these Terms or their inappropriate conduct.
11. Modification of Terms: The Platform may modify these Terms at any time. Continued use of the Platform after the publication of the new Terms will constitute tacit acceptance.
12. Jurisdiction and Applicable Law: These Terms are governed by the laws of Brazil. The jurisdiction of the District of São Paulo, State of São Paulo, is elected for the resolution of any disputes.